Return Policy

Formal commitment by JewelrySaga: since customers receive goods (subject to receipt date), within 7 days, we will provide full refund service if the merchandise is in its original condition, unused and unopened.

JewelrySaga aims to maximize customer satisfaction based on our "quality first" policy. Honest to provide fancy goods and professional service. If you are not completely satisfied with your purchase, please follow the instructions detailed below and we will be happy to help you to return your purchase.

 Attentions before Returning

1. Please submit return application within 7 days of receipt. If you don't contact us on time, returned will not be taken, please understand!

2. Please provide us in the application with the information: order number, return reason, photo or description of the defective product.

3. If there is any additional present, please keep intact and return it within the product.

Return and Exchange Process 

→ submit return application at the email service@jewelrysaga.com or directly contact our customer service → inform us of order number, item code and name, reasons of return and so on (attaching a picture of damaged product) 

 → customer service confirmation

→ send the goods to us 

→ Refunds issued

 

Return Guidelines

 

Return Unwanted Item

If you are not happy for any reason with your purchase, then just return it within 7 days of receipt for a full refund or an exchange. If the return is not a result of our error and caused by fondness or size, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.

Return Defective Item

Policy: upon being returned, the defective item will be refunded or replaced for free. Return shipping cost reimbursement is 35% of the item's price up to a maximum of $40.Detail: If return and exchange caused by product quality, customer may mail the defective products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you within 7 days of merchandise receipt.

Note: 

Return the items by ordinary mail (the cheapest way) with tracking number to our Postal Address For Return (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

The return shipping fee is less than 35% of the defective item value, and also less than $40(USD). We will cover the cover the actual postage (according to the receipt you provided). If the return shipping cost exceeds the limit above, please contact our customer service department for further confirmation.

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us at service@jewelrysaga.com and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

Lost Item

In the event the delivery date is not traceable 30 days after shipment, please notify us immediately by contacting our customer service representative. We will work with the carrier to find and deliver your order. In most cases the carrier (UPS/DHL) finds and delivers the package in 1-2 days. Of course we will make arrangement to ship a replacement or return full refund when needed. 

Our Postal Address for Return

To: JewelrySaga

Rm. 1701, Buliding 2C, Xiangti Wan, Baoan District, Shenzhen, Guangdong 518102 ,P.R.China

Important Notes 

Refunds Issued: Refunds can be taken as cash through PayPal. Full PayPal cash refunds can only be issued within 7 days of merchandise receipt.

Return Shipping Fee: Please use the cheapest way to ship the items back. Courier service such as UPS, DHL, Fedex, EMS etc are not eligible for return shipping cost reimbursements.

Tracking Number of Returns: Please keep all packaging material and partial shipment notes when they are needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to process for you until the package arrive at our warehouse which may take one or two months, please kindly noticed.

Check Receipt: If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and cannot refute the charges for the empty package.

Returned Package Note: Please remember to include a note in your package indicating the following details: your order number, item quantity list and a short description of the problems. The note will help expediting the processing time for you. 

JewelrySaga reserves the right to make changes and or/improvements to this policy. Any changes will be updated on the website to keep the customer informed. If there are other further inquiries, please contact our costumer service for more information.