FAQs

About Website

Is it safe to shop online at JewelrySaga.com?

Security is the top priority at JewelrySaga.com. We ensure your privacy and on-line shopping safety.We ensure the security of all transaction data by using advanced security solution provide. We don't store and credit card information. All billing information is processed by Paypal.com that is secured by multiple industrial security technologies including solutions from VeriSign.We will never sell, rent or share any personally identifiable information that you provide, any personal information collected by us is only used to properly process and deliver your order.

Are your products photographed by yourself? Whether items match the photos?

Our products are 100% photographed by us without PS editing, to ensure a true reflection of goods.

Placing an Order

How to order?

Placing an order with JewelrySaga.com is easy. You can place an order without having to register. Even so, we welcome you to join in us, with a user account, you will be able to view a snapshot of your recent account activity and update your account information. Here are the steps you need to follow to place an order.

1. Find the Items You Want
2. Add to cart
3. Proceed to Checkout
4. Sign In/Checkout as a Guest or Register
5. Fill in Billing Information
6. Fill in Shipping Information
7. Choose a Shipping Method
8. Provide Payment Information
9. Review and Place Order
10. Check Your Order Status

For more detailed information, please enter How to Order page.

How do coupons work?

When you go Shopping Cart to checkout, the first and the fifth steps will give an input box for you to input the discount code to apply coupon. Just input the code you have and you will be benefited accordingly.

Shall my shipping address be the same as my billing address?

It will be better if your billing address is the same as your shipping address since it is easy for address authentication, however, it will be OK if they are different as we can audit your information for you.

How do I add items to my order?

It depends on the status of your order, if your order is new and has not been paid, just cancel your order and place a new one by yourself; If the payment of the order is completed, please contact us at service@jewelrysaga.com ASAP and offer us the detailed information about the products which you want to add, we will suspend the shipment for you and add the item to your order accordingly once we receive your payment of the added item.

Do I need an account to place an order?

No, it doesn’t need. Placing an order with JewelrySaga.com is easy, you can place an order without having to register, to checkout as a guest.

How do I check my order status? And how long will it take to process my order?

Once we receive your order request, we will send you periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an email that contains the carrier tracking number.You can always check the status of your order by clicking on My Orders in the navigation bar of Your Account page.

Does JewelrySaga offer any discounts on large orders over a certain dollar amount?

 JewelrySaga offers volume discounts for a product which intention is to offer cheaper prices when you buy in bulk. Buy multiple amount of an item and will save up to 40 percent (from 2+):

40% off based on the purchasing quantity of a product up to 2 units

45% off based on the purchasing quantity of a product up to 6 units

50% off based on the purchasing quantity of a product up to 11 units

For larger orders with more than 20 units, please contact our customer service representatives. As a wholesale customer, our staffs will provide all the flexibility and customized service you need.

Please note that the volume discounts for a product are based on the original prices of each item. That means during promotions, discounts are applied against original prices, not against sale prices.

Payment Processing

What is Paypal and how does it work on JewelrySaga?

Paypal is an online payment processing company owned by eBay. The advantage of using Paypal, as a customer, is that the merchant never gets to see any of your financial information. To protect customer's privacy, JewelrySaga only accepts Paypal payment methods. With Payppal, you may pay via credit card, debit card, and bank accounts via eft. These are all automatically performed by Paypal. You don't need to do any extra work. The checkout process is familiar and industrial standard.

How do I pay for my order?

Paypal in most instances, we recommend you to use Paypal, as it is the easiest and safest method of secure online payment. Pay your order by Paypal:When you finish product selection, go to your Cart page and Proceed to Checkout. Fill in the order details, such as the billing address, shipping address, shipping method, and at the end of checkout process, choose Paypal as your payment method.

To proceed, click "Place Order", you will be taken to a page on Paypal. You can pay with credit card or log in.

Can I checkout with Paypay even without an account?

Of course you can. With Payppal, you may pay via credit card, debit card, and bank accounts via eft. Even if you don’t have a Paypal account, you may be able to use their service to pay for your order.

JewelrySaga will accept international visa and master card for payment of the orders?

Yes, visa and master card is available here. Credit card payments on JewelrySaga are handled at Paypal, a secure online financial service:
1. Select "Paypal Standard Check Out" and Click "Place Order" at the end of checkout process. Even if you don't have a Paypal account, you may be able to use their service to pay with your credit card.
2. Now you are at Paypal, you can pay with credit card or log in. Without having to register a Paypal account, enter your credit card and personal info. Click "Review Order and Continue." Review your order. If everything is correct, Click "Pay (dollar amount) Now."

Payment method is only Paypal? Could it be T/T?

We do hope you can use paypal to do the payment. But if your order is big enough, you can contact us first about do the payment by T/T.

How can I find my pending order and continue to pay for it?

Firstly, please sign in our website with your email and password, click "Your account"

You will take to the page of "Your Account ". Look for "My Orders" in the navigation bar, click this button and you will see the recent orders, find the right one to View the detailed information,

In the order information page, look for a link in "Payment Information" that says "Click here to checkout", the screenshot shows where to find this button. Then follow the instruction to arrange the payment.

Shipping and Delivery

What shipping methods are available?

JewelrySaga offers the following shipping methods and here is an estimate of delivery times:International Bulk Registered Air Mail (BRAM), generally ship by China Post, can be tracked, received in about 7-15 business days;International Express, ship by UPS or DHL, with real-time on-line tracking and tracing, received in about 3-6 business days.

Which address will you ship my order to?

When you check out each time, you are required to fulfill the shipping address, see image below. It is the exact address that we will ship your order to, one order to one address, we don't use other unconfirmed addresses including your PayPal shipping address. Therefore, you are supposed to double check in order to make sure it is the correct one which is important for the successful delivery of your parcel.

How is shipping calculated?

The shipping costs depend on the weight of the package, the country to delivery and the shipping method. Reference the pictures below for all steps: Click the button of "rate calculation" on the left side of the product page to open the calculator, then select the "Amount", "Country" and "Currency", you will get the shipping costs for the one item.

For the order that may contain different items, at the third step in the checkout process, the freights of three different shipping methods are figured out based on the total weight of the package, much cheaper than the sum of individual shipping costs.

How long will it take my order to arrive?

If you received a shipping confirmation email, your order has been shipped out from our warehouse. Once your order is processed, the estimated delivery time depends on the shipping method you choose:
DHL, 3-5 business days
UPS, 4-6 business days
BRAM, 7-15 business days
Delay may occur caused by the customs clearance process or weather condition in transit which are out of our control. The time frames listed above only apply to the estimated time it will take to arrive from the date it was shipped. Please remember that count of business days begins on the day after the order ships and does not include weekends.

My tracking number is not working. What should I do?

In most cases, that means your order was just shipped. Tracking numbers can take up to 24-48 hours to be updated.

Does JewelrySaga ship internationally?

Yes, all items on JewelrySaga.com can be shipped from Hong Kong or Shenzhen to most worldwide destinations.Our shipping rate calculator will help you to check if we can ship to your country and which shipping methods could be adopted to delivery the products to your country. Reference the picture below for all steps: Click the button of "rate calculation" on the left side of the product page to open the calculator, select the "Amount", "Country" and "Currency", you will see the shipping methods available for your country and other shipping details.

Why do I need to pay an extra shipping fee of a DHL remote area?

According to the police of DHL, if your shipping address is classified as a remote area, you are entitled to pay the surcharge (USD 31.00) for remote area delivery. If above surcharge can not be bored by your end,
1. Please help to advise us if the shipping method can be shifted from DHL to other courier or air mail etc.
2. Or provide us another shipping address but which must be ensured that the new one is not covered as a DHL remote area!
This link can be used to check whether your address is a DHL remote area:http://remoteareas.dhl.com/jsp/first.jsp

Can I track my shipment? And how?

You are able to track your shipment depending on the shipping method. The tracking number will be included in the shipment notification email. If you have the tracking number, you can track your shipment at:DHL: http://www.dhl-usa.com UPS: http://www.ups.com/ BRAM official: http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0%20

Why was I charged customs fees at delivery?

You may suffer tariffs or taxes on imported goods before they arrive. When purchasing from JewelrySaga, the recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to the import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

How can I avoid paying customs fees?

We know that we need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of the items. If we don't fill out the forms this way, we risk having the shipment returned to us or being prohibited from shipping to that country. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

Can I track my shipment? And how?

Can you help me by declaring the merchandises at “low value” in order to avoid being painfully taxed?

Rest assured that we will do our best to help you with import regulations.If you have special requirements about the declare description and the declare value on the delivery invoice, you need to write a special note in the checkout comments box when you checkout. One such example is instructing us to declare the value below a certain value. However, if something unexpected happens about your order because of declare description and declare value you requested, we shall NOT be responsible for it.

What should I do if my order is lost or damaged in transmit?

When you received the parcel, please check carefully before you sign your name on the delivery invoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new parcel or the missed parts to you.

What sort of packaging you use?

Ensuring that your possessions arrive in good order, every item is individually packed, then pile up originally in our special carton box (big parcel) or envelop (pouch pack), double packaging, double safety.

Return and Exchange

How do I cancel my order?

To cancel your order, please contact our customer service center via service@jewelrysaga.com to check the order status.
1. If your order has not been shipped, you may cancel it for a full refund;
2. If your order has already been shipped, you may return the item in its original condition (unused and unopened) to us within 7 days of receipt. In that case we will refund you the payment excluding actual shipping fees already incurred, that depend on weight, destination and shipping methods.
3. If the item is defective, you may mail the products back to us. Full refund plus shipping cost reimbursement will be issued to you upon receipt of shipping proof.
When returning an unwanted product for refund, it is recommended for customers to use a shipping method with tracking number, as JewelrySaga cannot be responsible for items lost due to its carrier while in transit.
Here is a quick checklist of return process:
Return and Exchange Process
→ submit return application at the email service@jewelrysaga.com or directly contact our customer service
→ inform us of order number、item code and name、reasons of return and so on (attaching a picture of damaged product)
→ customer service confirmation
→ send the goods to us
→ Refunds issued

Do I have to get an authorization if I want to return an item?

Yes, you have to get an authorization before returning an item. JewelrySaga will not be responsible for returned item without notifying us in advance. When contacting us please include the following information:Order information including order number, item code and nameReasons of returnAt least one picture of the defective product

Does JewelrySaga pay the return shipping cost for defective merchandise?

Yes, JewelrySaga will cover the actual postage according to the receipt you provided, as long as the return shipping cost does not exceed the limit - 35% of the item's price up to a maximum of $40. Full refund plus reimbursement will be issued to you within 7 days of merchandise receipt.

Approximately how long will it take a refund to appear on my Paypal account?

After the receipt of a returned item, it will take 3-5 days for us to process (check your return and issue a refund). We promise that the refund will reach your PayPal account within 7 working days.

You have shipped wrong items to me. Can I return it for a replacement?

Yes, if the item you received is completely different from the one you ordered, please contact us at service@jewelrysaga.com and provide us the picture proof of the error.If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

The item I received is defective. Can I return it for a refund?

All items on JewelrySaga.com will be conducted quality inspection before delivery. If you carefully inspect the item you received and find that it is defective, you can ask for a return request. Full refund or replacement plus shipping cost reimbursement will be issued to you within 7 days of merchandise receipt.

I received an unwanted item, can I return it for a refund?

Of course you can, as long as you are not happy for any reason with your purchase, then just return it within 7 days of receipt for a full refund or an exchange. If the return is caused by fondness or size, you will have to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.